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Research Shows 82% of Retail Is Prioritizing the Customer Experience (CX) –...
When my son’s school transitioned to remote learning last year, he needed his own laptop fast. I ordered a laptop online for same-day curbside pickup. When I arrived at the store, a sales rep met me...
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72% of Small Business Leaders Are Optimistic — These 5 Statistics Share Insights
Small businesses are the foundation of our economy, and the fabric of our society. As such, we asked small business leaders how they feel about the state of their businesses and the future of...
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Virtual Sales Is Here To Stay – The Latest Research Tells Us Why
In 2018, a survey of more than 2,900 sales professionals worldwide showed that virtual sales was on the rise. 2021 numbers show virtual selling has gone into hyperdrive. It’s no longer just a trend;...
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95% of IT Leaders Fuel Productivity With Automation — See Why
The old adage of “work smarter not harder” is one of the few things that hasn’t changed since the global pandemic. People are still finding ways of doing more with less, and especially how to use...
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Start Your Customer Service Automation Process With These 5 Questions
Between customer expectations for always on service, big digital transformation efforts, and ongoing workplace disruption, the demands on your customer service teams are more complex than ever....
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5 Things Communications Service Providers Need To Attract and Retain Gen Z
Ask a Baby Boomer and a Gen Z’er how they prefer to communicate with friends and you might get two very different answers. That’s because the way we communicate varies a lot across generations....
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What Do Customers Expect From Retailers? 3 Myths (and Truths) From 4...
In the past 15 months, we’ve learned that sweatpants are not just for the gym, toilet paper can be a luxury item, and cats are what virtual courtrooms need. The surprises don’t stop there. A survey of...
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Entrepreneurs Started Businesses in Record Numbers During the Pandemic
When times get tough, people get entrepreneurial. It’s true — recessions in the United States are typically marked by increases in entrepreneurial activity. Even still, last year was special. When...
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97% of IT Leaders Agree on One Important Thing — Are You With Them?
It’s rare for people to all come together and agree — but not in the case of digital transformation. We partnered with Pulse Research and found that 99% of people leaders see eye-to-eye when it comes...
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Max Out Your CRM: State of CRM Research Has 8 Tips and Insights To Help
It should come as no surprise that at Salesforce, we live and breathe CRM – customer relationship management. Acceleration of digital adoption has dramatically escalated the importance of...
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What Does Small Business Success Mean in 2022 and Beyond? 2500+ Leaders...
Small and medium businesses (SMBs) have always inspired me, and never more so than now, 18 months into this pandemic. Though they’ve faced major upheaval, many have made changes to navigate back to...
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3 Revealing Stats From Our Digital Trends Report
The way we conduct business around the world is fundamentally changing. Leading brands are embracing digital-first encounters with their customers, engaging with users across an increasing number of...
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How Business Leaders Can Move Forward With Certainty as Omicron Worries Mount
Business leaders continue to face tremendous uncertainty. As the new Omicron variant has shown, the pandemic still has the capacity to surprise, even as positive developments with vaccines and...
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6 Key Customer Service Channels That Improve Customer Experience
Digital customer service channels help service teams meet customer expectations for fast and flexible support. When call volumes reached unprecedented heights in 2020, organizations with digital...
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4 Emerging B2B Commerce Trends (that Could Impact Business in 2022)
In 2021, leaders in the B2B space prioritized digital commerce. Sixty-five percent of B2B organizations increased their investment in ecommerce last year. Now that brands have had time to find their...
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How Gen Z’s Preferences Can Increase Citizen Engagement in the Public Sector
Born after 1996, Generation (Gen) Z is a diverse group of post-millennial young adults on track to be among the most well-educated, racially and ethnically-diverse generation we’ve seen thus far,...
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Invest in Customer Service Agents for Business Growth (and Beat The Great...
The need to elevate the status of customer service agents has never been more crucial. While many basic service requests can be handled by bots, artificial intelligence tools, or automation...
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Insurance Technology Is Changing the Industry — Here’s How
Self-driving cars. Web-enabled machinery. Data-capturing drones. These are just a few innovations changing the ways people live and work — and buy insurance. Nimble insurance technology companies are...
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Small Business Leaders Are Optimistic — These Statistics Show Why
Not only are growing businesses the foundation of our economy, they’re also the very core of our society. The past few years have been filled with ups and downs, leaving many of these businesses faced...
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89% Of Your Employees Could Benefit With This One Change
When customers don’t get the service they expect, their loyalty shifts. Data shows 91% of customers are more likely to make another purchase after a great service experience. Even more telling, when...
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