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The Experimentation Phase of AI Is Over. Here’s What Commerce Leaders Are...
Until recently, agentic AI in commerce has largely lived in the pilot phase. Businesses tested AI-powered agents for increasingly complex tasks, like generating product pages, drafting and localizing...
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5 AI Service Report Insights for Growing Businesses
Get the State of Service Report When a customer reaches out with a problem, how fast you respond — and how well you resolve it — can make or break the relationship. For small businesses, that pressure...
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7th Edition State of Sales Report: 3 Growth Trends for Startups and SMBs
Key Takeaways According to the latest State of Sales Report by Salesforce, AI agents are new team members, working with humans to maximize productivity. Growing businesses see success with tech...
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How SMBs Can Gain An Edge With Agentic AI: Key Trends From Our Marketing Report
Key Takeaways Only 13% of marketers are using agentic AI today — presenting a massive opportunity for SMBs to adopt early and create a durable advantage. Customers expect 1-1 personalized...
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The Future of Business Is Fast: Watch For These 3 Tech Trends
Key Takeaways The Trends in Technology Report by Salesforce covers the future AI movement across small and growing businesses, including data, CRM, and AI agents. Growing businesses are using AI...
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Inside the State of IT, Fourth Edition: Security Report
The world of IT security is in constant motion, but the rapid advancements in artificial intelligence (AI) are creating a seismic shift. Cybercriminals are using AI to craft more sophisticated...
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Thriving Pandemic Businesses: 6 Lessons From the Startup Surge
When times get tough, people get entrepreneurial. It’s true — recessions in the United States are typically marked by increases in entrepreneurial activity. Even still, last year was special. In 2024,...
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How Cloud Technology is Helping Expand Business (2025)
Small and medium-sized businesses (SMBs) are like plants — they need nurturing, care, and attention. You want them to grow big and strong. Scalability is like giving your plant the right tools to...
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How to Scale Your Startup into a Unicorn Business
In the dynamic world of startups, the term “unicorn” is more than just a mythical creature, it’s a symbol of big dreams, innovation, and the potential to do something huge. A unicorn business is a...
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3 Common Small Business Myths Debunked
Rumor has it that small and medium businesses (SMBs) aren’t ready for the big leagues. Despite their reputation for being competent and dedicated, some misconceptions about their readiness for...
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50 Sales Statistics that Reveal How Great Teams Sell
If you dropped a pin at any point in my career, I’d be saying the same thing: “Something is changing that I’m trying to navigate through.” The way I navigate is by educating myself, digging into sales...
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36 Customer Service Statistics To Move Your Business Forward
Here’s a customer service statistic that might make you rethink your approach to customer experience: 88% of service pros say customer expectations are higher than they used to be. The same research...
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5 Customer Service Trends You Need to Watch
As technology advances, the state of customer service changes along with it. Customers expect companies to adapt to their needs, and technologies like generative AI are playing a major role in meeting...
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50 Sales Statistics that Reveal How Great Teams Sell
If you dropped a pin at any point in my career, I’d be saying the same thing: “Something is changing that I’m trying to navigate through.” The way I navigate is by educating myself, digging into sales...
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What Is Project Management? (A Comprehensive Guide)
Who doesn’t love a good project? If you want to deliver project goals on time and within budget, all while satisfying stakeholders, efficient project management is essential. But what does ideal...
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36 Customer Service Statistics To Move Your Business Forward
Here’s a customer service statistic that will stop you in your tracks: 80% of customers say the experience a company provides is as important as its products and services. The same study reveals that...
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5 Customer Service Trends You Need to Watch
As technology advances, the state of customer service changes along with it. Customers expect companies to adapt to their needs, and technologies like generative AI are playing a major role in meeting...
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How to Write a Business Proposal for Small Businesses
A well-crafted business proposal can be a powerful tool to achieve your goals. Are you a small or medium-sized business (SMB) owner or leader looking to secure new clients or expand your business? It...
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5 B2B Commerce Trends Already Emerging in 2024
B2B companies expect more than half their revenue to come from digital channels over the next two years. That’s a big jump — last year, only 30% of B2B revenue was digitally-driven. What are...
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7 Sales Dashboards Every Team Needs (With Examples)
Fill in cell. Add row. Update column. New tab. Cross eyes. Rinse, repeat — 10 times a day. Sound familiar? I’ve seen countless businesses (including enterprise companies) compile — and try to analyze...
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